Shipment & Delivery
Shipping/Fast and Efficient service from the leading delivery companies
For shipment and delivery of all our products we work with CTS GROUP. CTS GROUP is a company specialized in road transports at almost all European destinations. CTS GROUP is the logistics service provider where personal service, flexibility and quality are important. It is this flexibility and service that we need at TheVelvetLab®. To make sure that your products are delivered on time.
You would have provided us with your telephone number so we will arrange a delivery time which is most appropriate for yourselves.If we try to deliver your order while you are out, a card will be left giving details of your local delivery depot. You can then contact the depot to arrange a free re-delivery at a convenient time or call and collect the product(s) yourself. We are happy to deliver to a work address or neighbour should you so wish. Our work doesn't end once we have received your order, in some ways it has only just begun. A vital part of our business is ensuring that your products are delivered quickly and efficiently; we don't partner with the cheapest delivery companies, we partner with the best.
Delivery time and Tracking/ Fast and accurate delivery Lead times
Bearing in mind that most of our products are customised to your own specifications, delivery times generally range from 10 -20 working days dependent on the product. Your order confirmation will specify the expected delivery time, we will of course contact you if for any reason your delivery is likely to be outside of the quoted times. Once your order is ready for dispatch we will email you a notification and also a tracking number, you may then track your parcel online at your convenience. We are conservative on quoted delivery times and work hard to deliver quicker than stated.
FREE Delivery in the Netherlands, UK and Taiwan. Depending on which other country you are ordering from, there may be delivery costs per product. These will be specified on the order confirmation. If any extra products are ordered at the same time, these products will bear no additional delivery cost.
Our Delivery Service extends worldwide
We welcome enquires for delivery to other countries and delivery charges are based on the volumetric weight of the order. Please call or e-mail with details of your order for a quotation.